Universal Credit helpline phone number and availability times. The new Universal Credit Helpline number is an 0800 number. If you need help with your claim, call:
| Universal Credit Appointments | Phone Numbers |
|---|---|
| Telephone | 0800 328 9344 |
| Textphone | 0800 328 1344 |
| Welsh language | 0800 012 1888 |
Do you already have an Universal Credit online account? Call the Universal Credit full service helpline on:
| Universal Credit Helpline | Phone Numbers |
|---|---|
| Telephone | 0800 328 5644 |
| Textphone | 0800 328 1344 |
| Welsh language | 0800 328 1744 |
| Northern Ireland | 0800 012 1331 |
The Universal Credit helpline is available from Monday to Friday, 8:00 am to 6:00 pm.
View the Universal Credit Helpline call costs.
Contact the DWP using the Universal Credit Helpline if you need help with any of the following:
- Finding or using a computer with access to the internet
- You have questions about applying for Universal Credit
- You want to apply for Universal Credit in Welsh
- You need information about Universal Credit provided in alternative formats, including: Audio CD, braille or large print