Universal Credit helpline phone number and availability times. The new Universal Credit Helpline number is an 0800 number. If you need help with your claim, call:

Universal Credit AppointmentsPhone Numbers
Telephone0800 328 9344
Textphone0800 328 1344
Welsh language0800 012 1888

Do you already have an Universal Credit online account? Call the Universal Credit full service helpline on:

Universal Credit AppointmentsPhone Numbers
Telephone0800 328 5644
Textphone0800 328 1344

The Universal Credit helpline is available from Monday to Friday, 8:00 am to 6:00 pm.

View the Universal Credit Helpline call costs.

Contact the DWP using the Universal Credit Helpline if you need help with any of the following:

  • Finding or using a computer with access to the internet
  • You have questions about applying for Universal Credit
  • You want to apply for Universal Credit in Welsh
  • You need information about Universal Credit provided in alternative formats, including: Audio CD, braille or large print