What is Universal Credit?

Universal Credit will replace Jobseeker’s Allowance, Housing Benefit, Working Tax Credit, Child Tax Credit, Employment & Support Allowance and Income Support. Paid monthly, or twice a month for some people living in Scotland, Universal Credit is a benefit payment to help with your living costs.

Universal Credit Helpline

Universal Credit helpline phone number and availability times. View the Universal Credit Helpline call costs.

Universal Credit AppointmentsPhone Numbers
Telephone0800 328 9344
Textphone0800 328 1344
Welsh language0800 012 1888

The Universal Credit helpline is available from Monday to Friday, 8:00 am to 6:00 pm

What benefits will Universal Credit replace?

If you already receive benefits and support, Universal Credit will replace:

  • Child Tax Credit
  • Housing Benefit
  • Income Support
  • Income-based Jobseeker’s Allowance (JSA)
  • Income-related Employment and Support Allowance (ESA)
  • Working Tax Credit