What is Universal Credit?
Universal Credit will replace Jobseeker’s Allowance, Housing Benefit, Working Tax Credit, Child Tax Credit, Employment & Support Allowance and Income Support. Paid monthly, or twice a month for some people living in Scotland, Universal Credit is a benefit payment to help with your living costs.
Universal Credit Helpline
Universal Credit helpline phone number and availability times. View the Universal Credit Helpline call costs.
| Universal Credit Appointments | Phone Numbers |
|---|---|
| Telephone | 0800 328 9344 |
| Textphone | 0800 328 1344 |
| Welsh language | 0800 012 1888 |
The Universal Credit helpline is available from Monday to Friday, 8:00 am to 6:00 pm
What benefits will Universal Credit replace?
If you already receive benefits and support, Universal Credit will replace:
- Child Tax Credit
- Housing Benefit
- Income Support
- Income-based Jobseeker’s Allowance (JSA)
- Income-related Employment and Support Allowance (ESA)
- Working Tax Credit