Universal Credit Helpline Christmas Opening Times




The Universal Credit helpline will be shut over Christmas and the New Year except for 28th December and 29th December. All the other days over the festive period are bank holidays or weekends. There is also an Universal Credit helpline service on 27th December handling only urgent calls. The Scotland office will be open and handle calls for England, Scotland and Wales so long waiting times are likely.

Universal Credit Helpline Christmas Opening Times

Date Opening Dates
23rd December 2017 Closed
24th December 2017 Closed
25th December 2017 Closed
26th December 2017 Closed
27th December 2017 Open *(Limited Service)
28th December 2017 Open
29th December 2017 Open
30th December 2017 Closed
31st December 2017 Closed
1st January 2017 Closed