The Universal Credit helpline will be shut over Christmas and the New Year except for 28th December and 29th December. All the other days over the festive period are bank holidays or weekends. There is also an Universal Credit helpline service on 27th December handling only urgent calls. The Scotland office will be open and handle calls for England, Scotland and Wales so long waiting times are likely.
Universal Credit Helpline Christmas Opening Times
| Date | Opening Dates |
|---|---|
| 23rd December 2017 | Closed |
| 24th December 2017 | Closed |
| 25th December 2017 | Closed |
| 26th December 2017 | Closed |
| 27th December 2017 | Open *(Limited Service) |
| 28th December 2017 | Open |
| 29th December 2017 | Open |
| 30th December 2017 | Closed |
| 31st December 2017 | Closed |
| 1st January 2017 | Closed |