The Universal Credit helpline will be shut over Christmas and the New Year except for 28th December and 29th December. All the other days over the festive period are bank holidays or weekends. There is also an Universal Credit helpline service on 27th December handling only urgent calls. The Scotland office will be open and handle calls for England, Scotland and Wales so long waiting times are likely.
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1 comment
Nick Scrivens
December 6, 2021 at 7:05 pm6/12/21
My wife and I received letters from the DWP debt management department on Friday 3/12/21 demanding repayment of £3,391.34 by 3/1/22 for universal credit payments, which we did not apply for nor receive. I just spent 3 hours making many calls to the DWP, (0800 169 0190) sellecting various options which I thought appropriate but each time being referred to their website http://www.gov.uk before terminating my call. At 16.05 I fnally I got on their call waiting system, and I waited and waited listening to constant messages and dreadful music. Then at 17.40 my call was terminated. I assumed this was when their lines shut down however, I immediately called back to check only to hear a message stating that their offices are now closed for a public holiday reopening on 4/1/22. Not only is it impossible to speak to a human, they are now closed for one month!!!???
Something must be done about this.