Retail Assistant Job Description

Role: Retail Assistant
Location: London

Job Type: Full-time; Permanent

The Role

Are you a retail lover with a passion for customer service? We are looking for enthusiastic individuals with the right attitude to join our store as a Retail Assistant. 

You will assist the operational team in delivering world class customer service within a fast-paced environment. We offer great promotion opportunities if you decide you want a career with us, we pride ourselves in developing our employees within our business.

Key responsibilities:

  • Ensure full area of responsibility is clean, appropriately presented and stocked at all times
  • Ensure thorough and up to date knowledge and understanding of menu and special offers in order to provide relevant information to customers and clients
  • Be responsible for smooth operation of relevant equipment reporting any maintenance issues in line with procedures
  • Operate the till point as required throughout service, ensuring correct procedures are used
  • Ensure all complaint handling is dealt with professionally and in line with procedures

Person specification:

  • Have a friendly, vibrant and engaging personal style
  • Can prioritize and be efficient with their time so you can spend more time with our customers finding what they’ll love
  • Have a passion about engaging with customers and delivering a 5* customer experience

Desirable skills/expertise:

  • Team player
  • Confident
  • Knowledge of inventory techniques
  • Comfortable working with members of the public
  • Effective communication skills

Salary: TBD