Hotel Porter Job Description

Role: Hotel Porter
Location: London

Job Type: Full-time; Permanent

The Role

The Night Hotel Porter/Cleaner is instrumental in overseeing the running of the hotel from sundown to sunrise. This is a hands-on role managing the guest expectations and ensuring the standards of the brand are maintained.

As guests sleep soundly in their beds, the nights team keeps everything running like clockwork. Your role as Night Hotel Porter will involve taking responsibility for the Food & Beverage Department of the hotel during the night, you will welcome our guests to the hotel in a friendly and helpful manner, ensuring that the public areas are kept immaculate.

Key responsibilities:

  • Follow all company and safety and security policies and procedures; 
  • Report any maintenance problems, safety hazards, accidents, or injuries; 
  • Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs
  • Assist individuals with disabilities
  • Thank guests with genuine appreciation
  • Support team to reach common goals
  • Ensure adherence to quality expectations and standards
  • Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance

Person specification:

  • You are passionate and willing to go above and beyond for our guests
  • A person who can work well with others others and can live up to our mission statement
  • Someone who is great at creating and maintaining positive and productive working relationships across the business, communicating effectively in a range of situations
  • You enjoy working in a fast paced environment
  • You are someone who understands the importance of a clean room

Desirable skills / expertise:

  • Positive attitude
  • Good communication skills
  • Ability to work under pressure
  • Ability to work on their own or in teams