Door Supervisor Job Description

Role: Door Supervisor
Location: London

Job Type: Full-time; Permanent

The Role

We are currently seeking experienced and qualified professionals for the door supervisor position. A door supervisor provides transportation service to guests and visitors as requested, where safety, cleanliness, and superior customer service are always included.

Key responsibilities:

  • Welcome guests on arrival and assist with their luggage
  • Oversee delivery and safe keeping of luggage, keep the luggage room in order
  • Stay current on all hotel services as well as VIP requirements and special events
  • Demonstrate a current knowledge of external locations, attractions and landmarks in the vicinity
  • Provide support to the concierge in cases of emergency
  • Comply with all hotel security, fire regulations and Health and Safety legislation
  • Project a professional manner with an emphasis on hospitality and guest service

Person specification:

  • Previous driving experience preferably in the hotel, leisure or retail sector
  • Impeccable personal presentation with good communication skills
  • Energy and enthusiasm with an eye for detail
  • Calm, courteous and discreet
  • A passion for delivering exceptional levels of guest service
  • Good grooming standards

Desirable skills / expertise:

  • Knowledge of public safety and security
  • Patience and the ability to remain calm in stressful situations
  • Ability to work well with others
  • Attention to detail
  • Concentration skills
  • Customer service skills
  • Excellent verbal communication skills
  • Able to carry out basic tasks on a computer or hand-held device

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