Role: Door Supervisor
Location: London
Job Type: Full-time; Permanent
The Role
We are currently seeking experienced and qualified professionals for the door supervisor position. A door supervisor provides transportation service to guests and visitors as requested, where safety, cleanliness, and superior customer service are always included.
Key responsibilities:
- Welcome guests on arrival and assist with their luggage
- Oversee delivery and safe keeping of luggage, keep the luggage room in order
- Stay current on all hotel services as well as VIP requirements and special events
- Demonstrate a current knowledge of external locations, attractions and landmarks in the vicinity
- Provide support to the concierge in cases of emergency
- Comply with all hotel security, fire regulations and Health and Safety legislation
- Project a professional manner with an emphasis on hospitality and guest service
Person specification:
- Previous driving experience preferably in the hotel, leisure or retail sector
- Impeccable personal presentation with good communication skills
- Energy and enthusiasm with an eye for detail
- Calm, courteous and discreet
- A passion for delivering exceptional levels of guest service
- Good grooming standards
Desirable skills / expertise:
- Knowledge of public safety and security
- Patience and the ability to remain calm in stressful situations
- Ability to work well with others
- Attention to detail
- Concentration skills
- Customer service skills
- Excellent verbal communication skills
- Able to carry out basic tasks on a computer or hand-held device