Concierge Job Description

Role: Concierge
Location: London

Job Type: Full-time; Permanent

The Role

Our company is in search of a friendly and professional concierge to manage all client services. As concierge, you will serve as a key point of contact for guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. You will be responsible for managing the first impressions of our guests and, therefore, must perform the following tasks to the highest standard

Key Responsibilities:

  • Serve as a key point of contact for guests and efficiently respond to guest enquiries
  • Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others
  • Process and deliver messages for guests
  • Deliver and safely storage guest luggage
  • Stay current with all hotel services as well as daily VIP requests and special events
  • Ensure orderliness and safety guidelines around the lobby and front door areas
  • Provide support to management as required, in cases of emergency
  • Project a professional manner with an emphasis on hospitality and guest service

Person specification:

  • Previous experience of working within a similar role is required
  • General health and safety knowledge, with the ability to carry out minor repairs
  • Basic health care and hygiene standards knowledge
  • Friendly and approachable attitude with the ability to communicate and engage with our guests and colleagues

Desirable skills / expertise:

  • Outstanding guest services skills
  • Sophisticated verbal & written communication skills
  • Strong interpersonal and problem solving abilities
  • Highly responsible and reliable
  • Ability to work well under pressure in a fast paced environment
  • Polite and confident with a great deal of patience

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