Other Financial Support

Hardship Payment Hardship payments are available if you find yourself struggling to afford basic things. This works like a loan, which you will pay back through future Universal Credit payments. To apply, you have to be at least 18 years of age and prove that you tried every other option to support yourself. Advanced Payment […]

Universal Credit Scotland

If you live in Scotland, Universal Credit is different than the rest of the United Kingdom. If you live in a ‘full service’ area, you have more choice in payment structure. After the first month’s full payment, you can choose to receive payments twice a month. You can also choose if your housing amount goes […]

Universal Credit Northern Ireland

Everyone in Northern Ireland will get paid twice a month automatically. You can opt out and change this to one payment a month if you wish. Your housing payments will go straight to the landlord like in Scotland. If you want, you choose to receive it yourself and then pay your landlord. Universal Credit is […]

Universal Credit for families with more than two children

The amount you get in Universal Credit will increase for your first two children. But for your third child or further children born after 6 April 2017, the amount you won’t receive any more. Some exceptions to this apply: You have made a Universal Credit claim for three children within the past six months and […]

Universal Credit Account Login

You can log into your Universal Credit account using the following link: https://www.gov.uk/sign-in-universal-credit You should log in using the username and password you received when you first started your claim. If you can’t remember it, contact your local Jobcentre. You can use your account to manage your Universal Credit claim and payments. You can use […]

Universal Credit FAQs

Q. What if I don’t have a bank account? To receive your Universal Credit payments each month, you need to open some form of account. This is easy to do, and all you’ll need is proof of address and a form of ID. You can either open a Credit Union Account, a Post Office Card […]

Universal Credit Phone Number

Department of Work and Pensions Universal Credit general helpline: Telephone: 0800 328 9344 Textphone: 0800 328 1344 Know which area you live in? Then use: Live service number: 0800 328 9344 Full service number: 0800 328 5644 Calls are free and lines are open Monday-Friday 8:00 am – 6:00 pm. Tax credits helpline Telephone: 0345 […]

Universal Credit Glossary

Are you struggling to understand Universal Credit? Read our Universal Credit glossary and find out the common terms used by Jobcentre advisors and on the Gov.uk website and what they mean. Advanced Payment Your first Universal Credit payment will usually come 5 weeks after you apply. If you have no savings and find yourself struggling […]

Childcare Vouchers

What are Childcare Vouchers? Childcare vouchers have been around for some time. They aim to help parents save some money on childcare costs with the support of their employer. The government say the scheme will save you £953 a year if you are a basic-rate taxpayer. You could save almost £2,000 if you and your […]

Industrial Injuries Disablement Benefit

What is Industrial Injuries Disablement Benefit? Industrial Injuries Disablement Benefit (IIDB) is a type of support for people who became sick or disabled while at work. If you are unable to work because of an accident that happened at work or disease you caught, you might be entitled to it. The accident or disease can […]