Universal Credit | Jobseekers Allowance | Employment Support Allowance | Working Tax Credit | PIP (Personal Independence Payment) |Child Tax Credit | Carers Allowance | Marriage Allowance
Contact the Wellington Street Jobcentre Plus by phone on 0800 169 0190 or login to your Universal Credit account. Use the quick links above to find the phone numbers for specific benefits and services.
Universal Credit
To apply for Universal Credit as a new benefits claimant call one of the phone numbers below or to apply for Universal Credit online click here.
| New Benefit Claims | Phone Numbers |
|---|---|
| Telephone | 0800 055 6688 |
| Textphone | 0800 023 4888 |
| Welsh language | 0800 012 1888 |
The Universal Credit phone number is available contact numbers are available Monday to Friday, 8:00 am to 6:00 pm.
Jobseekers Allowance (JSA)
To apply for Jobseekers Allowance as a new benefits claimant call one of the phone numbers below or to apply for Jobseekers Allowance online click here.
| JSA, ESA, Income Support & Incapacity Benefit | Phone Numbers |
|---|---|
| Telephone (Universal Credit ‘full service’ area) | 0800 328 5644 |
| Textphone (Universal Credit ‘full service’ area) | 0800 328 1344 |
| Telephone (If you're not in a Universal Credit ‘full service’ area) | 0800 328 9344 |
| Textphone (If you're not in a Universal Credit ‘full service’ area) | 0800 328 1344 |
The Jobseekers Allowance phone number is available contact numbers are available Monday to Friday, 8:00 am to 6:00 pm.
Contact the Jobcentre as an JSA Claimant
If you’re already claiming the new Jobseekers Allowance and you have a query use the Jobcentre Plus helpline:
| Jobseekers Allowance Existing Claimants | Phone Numbers |
|---|---|
| Telephone | 0800 169 0310 |
| Textphone | 0800 169 0314 |
| Welsh language | 0800 328 1744 |
| Relay UK | 18001 then 0800 169 0310 |
Employment Support Allowance
To apply for ESA as a new benefits claimant call one of the phone numbers below or to apply for ESA online click here.
| JSA, ESA, Income Support & Incapacity Benefit | Phone Numbers |
|---|---|
| Telephone (Universal Credit ‘full service’ area) | 0800 328 5644 |
| Textphone (Universal Credit ‘full service’ area) | 0800 328 1344 |
| Telephone (If you're not in a Universal Credit ‘full service’ area) | 0800 328 9344 |
| Textphone (If you're not in a Universal Credit ‘full service’ area) | 0800 328 1344 |
The ESA phone number is available contact numbers are available Monday to Friday, 8:00 am to 6:00 pm.
If you’re already claiming the new Employment Support Allowance and you have a query use the Jobcentre Plus helpline:
| ESA Existing Claimants | Phone Numbers |
|---|---|
| Telephone | 0800 169 0310 |
| Textphone | 0800 169 0314 |
| Welsh language | 0800 328 1744 |
| Relay UK | 18001 then 0800 169 0310 |
Change or cancel a Jobcentre appointment
To book an appointment, change an appointment, or cancel an appointment for Universal Credit, login to your Universal Credit account or call the Universal Credit helpline.
| Universal Credit Appointments | Phone Numbers |
|---|---|
| Telephone | 0800 328 9344 |
| Textphone | 0800 328 1344 |
| Welsh language | 0800 012 1888 |
The Universal Credit appointments phone line is available from Monday to Friday between 8:00 am and 6:00 pm.
Other Appointments
Phone numbers for other appointments are available Monday to Friday, 8:00 am to 6:00 pm.
| Other Appointments | Phone Numbers |
|---|---|
| Telephone | 0345 604 3719 |
| Textphone | 0345 608 8551 |
| Welsh language | 0345 604 4248 |
Working Tax Credit
Find out whether you’re eligible for Working Tax Credit, for most people Working Tax Credit has been replaced by Universal Credit. If you’re ready to claim Working Tax Credit call HM Revenue & Customs.
| HM Revenue and Customs | Phone Number |
|---|---|
| Telephone | 0345 300 3900 |
| Textphone | 0345 300 3909 |
| Outside UK | +44 2890 538 192 |
PIP (Personal Independence Payment)
To apply for PIP, you’ll need to complete a PIP application by phone or by post. Someone else can call on your behalf, but you’ll need to be with them when they call.
| Personal Independence Payment | Phone Numbers |
|---|---|
| Telephone | 0800 917 2222 |
| Textphone | 0800 917 7777 |
| Calling From Abroad | +44 191 218 7766 |
Child Tax Credit
Child Tax Credit has been replaced by Universal Credit for most people. If you’re eligible for Child Tax Credit use the tax calculator to find how much money you’re entitled to.
You can manage or renew your Child Tax Credits online at https://www.gov.uk/manage-your-tax-credits or by calling the Tax Credit Office using the phone numbers below.
| Tax Credit Office | Phone Numbers |
|---|---|
| Telephone Number | 0345 300 3900 |
| Textphone | 0345 300 3909 |
| NGT text relay | 18001 then 0345 300 3900 |
Carers Allowance
To apply for Carers Allowance online click here. For general enquiries the Carers Allowance contact phone number is:
| Carers Allowance | Phone Numbers |
|---|---|
| Telephone Number | 0800 731 0297 |
| Textphone Number | 0800 731 0317 |
| Relay UK Number | 18001 then 0800 731 0297 |
Carers Allowance phone numbers are available Monday to Friday, 9:30 am to 3:30 pm.
Marriage Allowance
You can apply for Marriage Allowance online, click here to apply. If you’re unable to apply for Marriage Tax Allowance online, you can call HMRC to apply using the phone number below.
| Marriage Allowance | Phone Numbers |
|---|---|
| Telephone | 0300 200 3300 |
| Outside UK | +44 135 535 9022 |
Maternity Allowance
Maternity Allowance phone numbers are available Monday to Friday, 8:00 am to 6:00 pm.
| Maternity Allowance | Phone Numbers |
|---|---|
| Telephone | 0800 055 6688 |
| Textphone | 0800 023 4888 |