Jobcentre phone number call costs are subject to the number you ring the service from, your phone provider and whether you ring the jobcentre from a mobile phone or a landline.

For example; your phone provider might allow free calls to some phone numbers as part of your service. Check with your phone provider for details.

Before calling the Jobcentre, contact your phone provider to find out call costs, especially if you’re calling from abroad or using a payphone.

Jobcentre Phone Call Charges

The Jobcentre phone number call costs are detailed below (costs are approximate):

Number starts with Description Cost from landlines per minute (approximate) Cost from mobiles per minute (approximate)
01 & 02 Geographic numbers for specific parts of the UK up to 13p 3p to 55p
03 & 0345 UK-wide numbers up to 9p 3p to 55p
030 Not-for-profit organisations, charities and public bodies up to 10p 3p to 55p
0500 Freephone service Free 7p to 40p
07 Mobile numbers 10p to 20p 3p to 55p
070 Personal or ‘follow me’ numbers regulated by the Phone-paid Services Authority 4p to £3.40 (plus a possible 51p per call) 30p to £2.50 (plus a possible 51p per call)
0800 & 808 Freephone service Free Free
0843, 0844 and 0845 Business rate numbers up to 7p and your phone company’s access charge up to 7p and your phone company’s access charge
0870, 0871, 0872 & 073 Business rate numbers regulated by the Phone-paid Services Authority up to 13p and your phone company’s access charge up to 13p and your phone company’s access charge
09 Premium rate numbers regulated by the Phone-paid Services Authority up to £3.60 and your phone company’s access charge, plus 5p to £6 per call up to £3.60 and your phone company’s access charge, plus 5p to £6 per call
101 Police non-emergency number 15p per call 15p per call
105 UK-wide power cut helpline Free Free
111 Non-emergency medical advice Free Free
112 Emergency services Free Free
116 Freephone numbers Free Free
118 Directory enquiry numbers regulated by the Phone-paid Services Authority up to £5 and your phone company’s access charge, plus possibly up to £6.98 per call up to £5 and your phone company’s access charge, plus possibly up to £6.98 per call
999 Emergency services Free Free


(Call charges correct on 13/06/2017)