Do you want to make a complaint about Jobcentre Plus? Find out about the Jobcentre complaints procedure, complaint telephone numbers and further information.
You can make a complaint about the following aspects of the service provided by the Jobcentre Plus
- mistakes that have been made
- unreasonable delays
- how you’ve been treated
- not being kept informed
If you want to make a complaint about a decision made by the Jobcentre Plus that you disagree, there is a different complaints and appeals procedure.
How to complain about the Jobcentre Plus
If you think your Jobcentre office got something wrong, let the office know as soon as possible and they’ll do their best to resolve the issue.
Complaints can be made by phone, in person or in writing. When making a complaint, you will need the following information:
- Your National Insurance number – unless you are an employer
- Your full name, address and contact numbers
- What happened, when it happened and how it affected you
- What you want to happen to put things right
For complaints about Jobseeker’s Allowance and Universal Credit, you can also make a complaint online. Click here to make an online complaint
Jobcentre Complaint Telephone Numbers
Use the contact details at the top of any letters sent to you by the Jobcentre or use the details below.
The phone numbers listed below are available Monday to Friday, 8:00 am to 6:00 pm, unless stated otherwise. View the Jobcentre call costs.
| Benefit | Phone | Textphone | Welsh |
|---|---|---|---|
| Jobseeker’s Allowance | 0345 608 8545 | 0345 608 8551 | 0345 600 3018 |
| Income Support | 0345 608 8545 | 0345 608 8551 | 0345 600 3018 |
| Incapacity Benefit | 0345 608 8545 | 0345 608 8551 | 0345 600 3018 |
| Employment and Support Allowance | 0345 608 8545 | 0345 608 8551 | 0345 600 3018 |
| Maternity Allowance | 0345 608 8610 | 0345 608 8553 | 0345 608 8674 |
| Bereavement | 0345 608 8551 | 0345 608 8551 | 0345 608 8772 |
| Social Fund | 0345 603 6967 | 0345 608 8553 | 0345 608 8756 |
| Disability Living Allowance | 0345 712 3456 | 0345 722 4433 | N/A |
| Personal Independence Payment | 0345 850 3322 | 0345 601 6677 | N/A |
| Universal Credit | 0345 600 0723 | 0345 600 0743 | 0345 600 3018 |
| State Pension* | 0345 606 0265 | 0345 722 4433 | 0345 606 0275 |
| Carer’s Allowance** | 0345 608 4321 | 0345 604 5312 | N/A |
| Attendance Allowance | 0345 605 6055 | 0345 604 5312 | N/A |
| Vaccine Damage Payments | 01772 899 944 | N/A | N/A |
* If you’re not in the UK, contact the International Pension Centre
** Available Monday to Thursday, 8:30am to 5:00 pm and Fridays, 8:30 am to 4:30 pm
How to make a complaint about the DWP
If you’d like to make a complaint about the Department for Work and Pensions, write to:
Department for Work and Pensions
PO Box 50101
London
SW1P 2WU