Jobcentre appointments are cancelled for three months due to Coronavirus. You will continue to receive benefits but will no longer need to attend face-to-face meetings.

Benefits claims, applications and benefits management procedures will continue as normal. But you’ll no longer be required to attend any meetings in person. The three month cancellation may be increased in required.

Make, Change or Cancel A Jobcentre Appointment

There are two sets of phone numbers for changing and cancelling Jobcentre appointments. One for Universal Credit appointments, and one for all other Jobcentre appointments.

Universal Credit Appointments

The Universal Credit appointments phone line is available from Monday to Friday between 8:00 am and 6:00 pm.

Universal Credit AppointmentsPhone Numbers
Telephone0800 328 9344
Textphone0800 328 1344
Welsh language0800 012 1888

Other Jobcentre Appointments

The phone line for other Jobcentre appointments is also available from Monday to Friday between 8:00 am and 6:00 pm.

Other AppointmentsPhone Numbers
Telephone0345 604 3719
Textphone0345 608 8551
Welsh language0345 604 4248