Clinic Receptionist Job in Bournemouth, Dorset at The Medical

Bournemouth, Dorset, Part Time *Subject To Experience


Part-time Clinic Receptionist Bournemouth

1 Position Available 16.75 hours a week.

The Medical is a fast-growing, award-winning business offering convenient, high quality healthcare to its customers. We are currently looking for a friendly, professional, and organised Part time Receptionist to join our team working in our fantastic Bournemouth Clinic.

This is an excellent opportunity for somebody with a passion for customer/ patient care, who thrives in a vibrant environment.


Your role is to ensure that each interaction with The Medical is excellent: warm, friendly, and informative. We will be looking for:

· Excellent customer service skills and telephone manner

· Strong organisational skills and effective multi-tasker

· Confident IT skills

· A genuine passion for people’s welfare with a kind and friendly disposition

· A proactive and quick learner

· Excellent communication skills


Patient Experience:

· Clinic Welcome – greeting our patients when they arrive.

· Reception experience – engage with our patients to ensure that their experience is excellent.

· Enquiries – answer face-to-face, email and telephone enquiries.

· Booking Appointments – book patient appointments into the diary.

· Managing Practitioner diaries

· Registration and Consent – ensure that new clients register fully and consent to the terms of business and to clinical assessments.

· Cancellations and DNAs (Did Not Attend) – manage the cancellation and DNA processes from end-to-end.

· Payment & invoicing – take payments & processing company invoices for payment.

Basic hours: Position 16.5 hours per week

Suggested shift pattern (may be subject to change):

Monday 13:30 – 20:00 = 6.5
Wednesday 08:00 – 12:30 = 4.5
Friday 12:30 – 18:00 = 5.5
Plus, support with holiday cover


The successful candidate will need to have a flexible approach to work.

The position is predominantly computer based

Candidates applying need to have experience of and be confident handling busy customer-facing position, be self-motivated and happy to work independently.

Training will be provided prior to and beyond the start date.

If this sounds like you and you are interested in joining a warm and friendly team, then please apply with your CV and a covering letter.

Job Types: Part-time, Permanent

Salary: Starting Wage £9 per hour After Completion of Basic Training £9.30

plus 4 weeks pro-rota paid holiday

Part-time hours: 16.75 per week

Expected start date: Mid August

Job Types: Part-time, Permanent

COVID-19 considerations:
all customers and staff wear a mask, temperature taking, verbal screening of patients. Reception locked

Initial interview Date open



Our Mission Is To Enable Healthier Living So That People Can Lead Happier Lives. We Do This By Providing Easy Access To Exceptional Healthcare. At The Medical, We Believe In Making The Most Of Life. This Means Different Things To Each Of Us - Watching Your Family Grow, A Fulfilling Career, Enjoying Sports, Seeing The World - We're All Different. Whatever Your Dreams Or Aspirations, One Thing Is For Sure, The Healthier You Are, The Happier You Will Be. Full Of Energy And Inspiration. Love What We Do And Why We Do It. Love Our Customers, Going Above And Beyond. Genuine And Compassionate. Treat People With Respect And Kindness - Everything Matters. Reliable And Trustworthy - Putting Patients' Wellbeing At The Heart Of Our Focus. Say What We Mean, Mean What We Say. Continually Looking For Ways To Improve. Quality Leaders, Proactively And Innovatively Evolving The Business To Be The Best We Can Be. Proving Quality Delivering Real Results. Convenient Opening Hours, Same Day Appointments, Telephone Appointments, Payment Options To Suit Your Needs, Easy Parking, Etc. The Medical Welcomes Clients With Private Medical Insurance. We Are Registered With All Of The UK's Major Providers Including Bupa, AXA PPP, Aviva, Pruhealth, Simply Health And Cigna.
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