Seasonal & Casual Hospitality & Catering Assistants Job in Taunton, Somerset at Field Studies Council

Somerset, Taunton, Part Time £10k - £15k

Job Title: Hospitality & Catering Assistant (Seasonal)
Based at: FSC Nettlecombe Court
Grade: Team Member
Reports to: Hospitality & Catering Manager
There is no line management responsibility associated with this post

Hours of work:
We currently have the following seasonal positions available:
• 1 post working 24 hours per week which will equate to a total of 840 hours of work annualised over a full
season.
• 2 positions working 20 hours per week which will equate to a total of 700 hours of work annualised over a full
season.
• 1 post working 16 hours per week which will equate to a total of 560 hours of work annualised over a full
season.

We also have a casual contract which would see you engaged as a casual worker. FSC can choose to offer you opportunities to provide occasional services as a Casual Hospitality & Catering Assistant as and when they arise, which you can choose to accept or decline.
Hours of Work:
Due to the varying nature of our business pattern, we are looking for Casual Hospitality & Catering Assistants to work
on an ad hoc ‘as required’ basis during peak times, therefore hours and times of any work offered will vary.

Overall Job purpose:
Seasonal Hospitality & Catering Assistants work in the kitchen, service and housekeeping operations to ensure the
smooth running of catering operations and that the learning location is clean and tidy for visitors at all times, whilst
contributing to a friendly welcoming atmosphere.
This is essentially an active role and will require the post holder to be able to carry out duties associated with
housekeeping and kitchen work, including manual handling, e.g. carrying saucepans, trays of food/crockery and
laundry, assisting with food deliveries, making beds and operating vacuum cleaners.
Key Responsibilities:
• Assisting with the preparation and service of breakfast, lunches and evening meals for up to 120 residential
visitors and staff, and occasional meals for non-residential groups, in accordance with health and hygiene
regulations
• Laying up of tables for breakfasts and evening meals for resident groups, and on occasions for lunches
• Service and clearing in the dining area at meal times, cleaning the kitchen and operating the dishwasher
• Preparation of sandwich fillings and packed lunch materials
• Helping with the receiving of deliveries and ensuring they are checked and correctly stored on arrival
• Ensuring that tea/coffee making areas for visitors are kept clean and stocked
• Maintaining cleanliness and hygiene throughout the dining room, kitchen, pantry and other storage areas,
based on daily and weekly cleaning rotas
• Routine and additional cleaning or preparation of the learning location for all users: including bedrooms,
corridors, public areas, staff areas, classrooms, bathroom, shower and toilet facilities
• Preparation of customer accommodation: including clearing and making up of beds, provision of towels,
and restocking of tea/coffee making facilities
• Recognising areas requiring additional cleaning, tackling these where possible and where necessary
reporting these to your Line Manager
• Keeping all exits and corridors free from obstructions, ensuring that equipment is safely stored and
laundry/house cupboards are organised and tidy
• Ensuring laundry is completed in a timely manner: working in the laundry, operating machines and
pressing (after appropriate training)
• Undertaking a variety of miscellaneous tasks which could include serving in the shop/bar, with general
maintenance and painting around the learning location
• Undertaking any other duties that may be reasonably required to assist with other teams across the
centre/region, and complying with all reasonable directions that may from time to time be given
• You may occasionally be required to travel and work at other nearby locations in the Region/group.

General
• Complying with all relevant legislation / FSC Operating Codes of Practice (OCoPs) / FSC Health and Safety
Handbook and FSC procedures
• Taking an active role in the learning location’s evening and residential duty system – this will involve staying
on site on some evenings and overnight to deal with customer issues and, with the support of a Senior
member of staff, respond to emergencies
• Delivering a high standard of customer service and customer care
• Ensuring the highest standards of quality are achieved in all duties carried out
• Working closely with other staff to ensure that appropriate levels of service are maintained during absences
and periods of high workload
• Maintaining professional standards at all times in accordance with FSC policies
• Fulfilling your obligations under FSC’s Behaviour Partnership to ensure a happy, productive working
environment
• Attending staff meetings as well as FSC internal and external training as required, in order to share best
practice and improve team and learning location performance, and participating fully in staff development
activities (sometimes this may involve travel to other learning locations with the occasional overnight stay)
• Driving: Due to the remote nature of the learning location it cannot always be accessed by public transport
and it would therefore be advantageous if the post holder were able to drive.
• Undertaking any other duties that may reasonably be required to ensure the smooth and efficient running of
the learning location

Key Expectations:
The expectations of every employee that we regard as essential include:
• A positive and passionate work attitude
• A desire to show pride in all aspects of their work
• A flexible approach with a willingness to adapt to changes
• An ability to work using your own initiative both independently and as a competent, effective team member
• An ability to work under pressure and prioritise work to meet tight deadlines
• Always treating others with courtesy, dignity and respect
• A commitment and contribution to improving FSC’s environmental performance
• A committed and proactive approach to personal development; motivated to learn new skills and overcome
new challenges


The Field Studies Council (FSC) is one of the UK’s leading providers of outdoor environmental education. FSC is a pioneering environmental education charity committed to enabling people discover, explore, understand and be inspired by the world around us. Established in 1943, our network of Learning Locations provide day and residential courses for all ages, from young children to retired adults, from schools and communities throughout the UK, reaching many others through our publications and community-based programmes.
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