Case Officer Job in Cardiff, Wales at ACE CGL

Cardiff, South Glamorgan, Wales, Full Time *Subject To Experience


An excited opportunity has arisen to join our team as a Case Officer on the Achieving Change through Employment project. You will be changing lives by supporting individuals from BAME and Migrant community to find sustainable employment. This post is funded by the European Social Fund until 31st August 2021 and is subject to an enhanced DBS check. The role of Case Officer is critical to us in helping ‘hard to reach’ BME & Migrant individuals and communities. Our Case Officers are there to provide intensive, professional support, motivation, knowledge and expertise. Working with partners across the third, public and private sectors the role also requires a commitment to multi-agency working and the ability to foster positive relationship with partners, funders and key stakeholders.


The Case Officer role requires direct knowledge and experience of the client group, understanding of volunteering, knowledge of relevant legislation and the supervision of volunteers throughout their position – it is a specialised, practical role. The role involves networking to promote the project and the role will interpret practices and arrive at a solution based on experience, but advice will be available

.Utilising the support of volunteers, Case Officers will be expected to work closely with service users in developing their own individual action plans on a journey towards employment whilst addressing issues of social exclusion, integration, and the achievement of other identified outcomes under the Welsh Government’s Tackling Poverty agenda.

Salary Range

CGL points 23 to 28 (£23,218.59 – £26,983.44)
ILW / OLW /Fringe
N/A – Outside London Weighting Area
Closing Date22/1/2021

If you have any questions or concerns on this opportunity that you would like to talk through please contact us using the below details:
kirsty.williams | [email protected] | 07435935712

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Apply on our website at…/case…/job…

We believe that having diverse people working as part of our team makes us the organisation that we are.

We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and to make Change Grow Live a great place to work. If you have any feedback on our recruitment processes (good or bad) we’d love to hear from you so that we can make sure they are fair and we attract and recruit the best, most diverse workforce possible.

The safety of vulnerable children, young people and adults is our absolute priority. We will support you in your role to make sure that you are equipped to support the safety of people who use our services and those around them, to the highest standard possible.

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