Call Handlers Job in Norfolk at Roos Recruitment
Roos are actively looking for Call Handlers in Dereham on a 6-9 month temporary assignment. You will be required to provide an outstanding service to customers who are in need of repair and maintenance within in their homes.
Duties will include:
• Receive works orders from Customers via the telephone or email.
• Identify works to be carried out against Scope of Service.
• Understanding priorities and diagnosis of jobs, to allow for efficiency.
• Confidence to respectfully challenge as appropriate to effectively carry out your role
• Refer immediately upwards any item that cannot be completed satisfactorily within your responsibility
• Work to the priorities, deadlines and performance targets set by management; personally, contribute to the achievement of the high-performance levels set
Previous experience in a call centre environment would be advantageous but not essential as full training would be provided.
Email: firstname.lastname@example.orgCall: 01603 618288