Sales Executive Job in Newcastle Upon Tyne, Tyne and Wear at Bonway Direct

Newcastle upon Tyne, Tyne and Wear, Full Time £25k - £30k

Sales Executive, Job Code – 3542

Job Description

As Sales Executive , you are responsible for the success of the entire customer experience.

Job Responsibilities :

-Answering enquiries regarding billing issues, product quality, delivery and order enquiries through various channels and systems.

-Assisting with tracking and sending orders to customers, and verifying product shipment.

-Process orders, forms, enquiries and requests from customers.

-Work collaboratively with internal and external stakeholders to ensure on-time deliveries.

-Maintaining a high level of professionalism with customers and establishing and create a good customer experience.

-Create and manage customers account.

-Provide feedback on the efficiency of the customer service process.

-Manage customer complaints, provide appropriate solutions and follow-up to ensure resolution.

-Communicating with customers, making outbound calls to potential customers, and following up on leads.

-Understanding customers’ needs and identifying sales opportunities.

-Answering potential customers’ questions and sending additional information per email.

-Keeping up with product and service information and updates.

-Creating and maintaining a database of current and potential customers.

-Explaining and demonstrating features of products and services.

-Staying informed about competing products and services.

-Upselling products and services.

-Researching and qualifying new leads.

-Attending sales, marketing and market product meetings and training.

-Supporting office administration and other tasks as assigned by the supervisor.

Job Requirements:

– Candidates must possess at least an Advanced/Higher/Graduate Diploma in any field.

– Proficient in Microsoft Office applications with good communication skills in English and Chinese.

– Demonstrate ability to work in a collaborative environment that requires you to coordinate with other departments and suppliers.

– Be tech-savvy.

– Have good Initiative, analytical and negotiation skills.

– Willing to take on more tasks/responsibilities when the business requires.

– Able to learn and improve skills required for the job and consistently develop yourself.

– Customer-centric and results-oriented.

– Disciplined, hardworking and able to perform under pressure.

Additional Advantageous Skills and Experience:

– Able to communicates in several languages, preferable in English, Mandarin and Cantonese.

– Experience as an in-house & office-based customer service representative will be advantageous.

– Proven track record as an indoor/outdoor sales executive will be advantageous.

Job Types: Full-time, Permanent

Salary: £26,500.00 per year

COVID-19 considerations:
Required to wear mask at all time, Promote regular and thorough hand-washing by employees, contractors and customers.

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