An amazing opportunity has arisen in the heart of Primrose Hill. The cafe has incredible potential and is already ramping up a solid customer base and excellent reviews. We are looking for a Manager who has a high level of service knowledge and a passion to look after our regulars in beautiful surroundings with excellent fresh food with a comforting atmosphere

You will lead the team from the front by passing on your knowledge of service standards, whilst at the same time building a key relationship with the kitchen team to ensure the food served is of the highest standard.

We have a team of brilliant people all with their own unique character who always strive to deliver excellent customer experiences, they are passionate about working for an independent and unique business, we want you to join them and lead with your experience.

We serve homemade food which brings people together – over coffee, over communal tables, over all-day menus and feel good vibes. Our restaurant has a bright, artistic feel with an Artist in Residence scheme and various creative events. We are looking for a Manager who would embrace this and make it their own with their passion, creativity and welcoming vibes.

 

Cafe Manager Role Overview:

Manage the day to day smooth running of the restaurant and the floor whilst maintaining (along with the Head Chef) high health & safety and hygiene standards.

Office support with rota writing, stocktaking and ordering.

To ensure the customers experience is maintained at all times to the highest standard from front and back of house.

To continuously work towards improving sales and service by taking an active and creative role in building our profile via events, promotions and online presence.

To raise the bar in customer service, supporting and managing the performance of the team by listening, training and mentoring.

Being commercially aware and understanding how decisions impact the wider business

 

What we are looking for:

Someone with an open, engaging and humble personality who has the confidence to be the face of Sam’s Café Primrose Hill.

The ideal Manager will have a strong background in running busy and versatile environment whilst inspiring their colleagues to provide personal, informed and prompt service.

Experience of Planday and Lightspeed or the ability to learn.

Hungry to step-up to the next level

Passionate, creative and approachable.

You should be organised, have strong attention to detail and an empathetic approach to both colleagues and guests.

A clear and concise communicator with the ability to multi-task.

Excellent attention to detail, calm under pressure and resilient.

 

Some of our great benefits:

Amazing basic salary, plus a % Service charge pro rata.

Paid-for training.

A real work-life balance. With mostly daytime shifts. The manager will have to work at least 1 or 2 evenings and rotated weekends. (This can be negotiated for the right kind of person.)

A staff meal is included with your shift.

50% staff discount for you to use outside of working hours.

Friends and family discount on food & drinks.

A loyal and interesting customer base.

This is a very relaxed and easy going company, all terms can and will be negotiable for the right person with the right attitude.

Working directly with the owner & founder.

Room to grow as we look to expand the business.

Company pension scheme and a fair holiday allowance.

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