IT Support CV Template

Neil Spencer
IT Support

123 YOUR STREET

YOUR CITY, ST 12345

(123) 456-7890

[email protected]

Profile

Dependable and goal-oriented IT Support with 6+ years of experience maintaining IT systems and providing comprehensive customer support. 

Skills

  • Extensive knowledge of systems, networking, hardware and software
  • Ability to communicate with both technical and non-technical people
  • Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution

Experience

MONTH 20XX – PRESENT

Company Name, London – IT Support

  • Increased end user efficiency by providing software installation, hardware configuration and application support
  • Provided maintenance and development of bug fixes and patch sets for existing web
  • Greatly increased end user productivity by decreasing down time by over 40%
  • Maintain network security by configuring firewall rules, web content filtering, malware detection and prevention
  • Assisting on projects where more technical expertise is needed and providing advice to Managers, Directors and clients on new equipment and systems they should be using

MONTH 20XX – MONTH 20XX

Company Name, London – IT Support

  • Chosen to train new employees with corporate infrastructure and helped build their expertise of how to use core systems within the field
  • Closed more than 5,000 helpdesk tickets
  • Identify user issues diagnosing problems and delivering workable solutions via phone, emails or desk
  • Perform daily back-ups of local servers and data recovery

Education

MONTH  20XX – MONTH 20XX

University of London, London – BSc (Hons) Computing Science

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