Neil Spencer
IT Support
123 YOUR STREET
YOUR CITY, ST 12345
(123) 456-7890
Profile
Dependable and goal-oriented IT Support with 6+ years of experience maintaining IT systems and providing comprehensive customer support.
Skills
- Extensive knowledge of systems, networking, hardware and software
- Ability to communicate with both technical and non-technical people
- Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
Experience
MONTH 20XX – PRESENT
Company Name, London – IT Support
- Increased end user efficiency by providing software installation, hardware configuration and application support
- Provided maintenance and development of bug fixes and patch sets for existing web
- Greatly increased end user productivity by decreasing down time by over 40%
- Maintain network security by configuring firewall rules, web content filtering, malware detection and prevention
- Assisting on projects where more technical expertise is needed and providing advice to Managers, Directors and clients on new equipment and systems they should be using
MONTH 20XX – MONTH 20XX
Company Name, London – IT Support
- Chosen to train new employees with corporate infrastructure and helped build their expertise of how to use core systems within the field
- Closed more than 5,000 helpdesk tickets
- Identify user issues diagnosing problems and delivering workable solutions via phone, emails or desk
- Perform daily back-ups of local servers and data recovery