Darla Fray

Hotel Receptionist

123 Your Street

Your City, ST 12345

(123) 456-7890

no_reply@example.com

SKILLS

Positive attitude

Able to work in a fast paced working environment and remain calm under pressure, Fully Customer Focused, Excellent communication skills, Ability to work in a team orientated Environment

EXPERIENCE

Company Name,  Location – Hotel Receptionist

MONTH 20XX – PRESENT

• Maintain a comprehensive and detailed record of all rooms using Oracle’s Opera software
• Ensured that the hotel is generally maintained in highly clean standards
• Arranged for the provision of safe deposit boxes and other security precautions for storing hotel guest valuables
• Resolve any guest complains and ensure guests needs and expectations were met

Company Name, Location – Hotel Receptionist

MONTH 20XX – MONTH 20XX

• Greeting and welcoming guest on arrival, provide directions to the hotel, answer phone, and screen and direct calls to guests and staff accordingly

• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times

EDUCATION

Business Administration and Management
London University

MONTH 20XX – MONTH 20XX