Jane Austine
Front of House Manager
123 YOUR STREET
YOUR CITY, ST 12345
(123) 456-7890
Skills
Point-of-sale, Restaurant Management, Issue Resolution, Health & Safety, Excellent Customer Service, Strong Work Ethic, Team-oriented, Record keeping
Experience
MONTH 20XX – PRESENT
Company Name, London – Front of House Manager
- Improved customer service by setting expectations and coaching employees on proper service etiquette
- Handled complaints, settled disputes and resolved customer conflicts
- Displayed enthusiasm and knowledge about the restaurants menu and products
- Implemented innovative programs to increase team loyalty and reduce turnover
- Educate new hire on vast menu options and ways to increase sales
MONTH 20XX – MONTH 20XX
Company Name, London – Front of House Manager
- Maintaining a detailed log of all visitors in case of security breaches or emergency evacuations
- Supervised 15 employees
- Managed all front of house services and activities; served as point person for both internal and external clients
- Created positive environment for the FOH servers, providing feedback for improvement and recognizing those that performed above the restaurant standard