What is a door supervisor?
Door supervisors are responsible for the safety and security of customers and staff in venues such as pubs, bars, nightclubs and other licensed premises. They maintain order within the premises, manage crowds, deal with conflicts and emergencies inside the venue, and cooperate with management and police.
How to become a door supervisor?
You’ll need to do the Level 2 Award for working as a Door Supervisor within the Private Security Industry, to get a front line licence, which is issued by the Security Industry Authority.
You’ll need to complete 4 training modules and pass the exams. Modules include:
- working within the private security industry
- door supervisor specialist
- conflict management
- physical intervention skills
Door supervisor duties
Door supervisor duties are diverse and depend on the employer and specialty, but some responsibilities are common to most:
- Manage crowds to avoid crushing and queue jumping
- Collect tickets from people coming in
- Patrol inside and outside the venue, watching people’s behaviour and dealing with conflict
- Restrain and escort people out of the venue, if necessary
- Deal with emergencies
- Supervise people as they leave the building
- Cooperate with the police, first aiders and management
Door supervisor skills
To be an effective door supervisor, you’ll need certain skills and competencies. The following are often cited in job vacancies:
- Knowledge of public safety and security
- Patience and the ability to remain calm in stressful situations
- Ability to work well with others
- Attention to detail
- Concentration skills
- Customer service skills
- Excellent verbal communication skills
- Able to carry out basic tasks on a computer or hand-held device
How to find a door supervisor job
These jobs are advertised online, in local newspapers and at your local jobcentre. To find all the door supervisor jobs near you, you need to:
- Search for door supervisor jobs on popular job websites such as; Indeed, Total Jobs and CV Library
- Use the DWP’s Find A Job Service
- Check local newspapers and local Facebook groups, especially groups dedicated to local jobs
Door Supervisor Job Titles
When you search for door supervisor jobs online, be aware that the jobs might be advertised using a different job title. Popular job titles for door supervisor jobs include;
- Security Supervisor
- Doorman / Doorwoman
What does a door supervisor do?
The job of a door supervisor varies depending on the job role and the company you’re working for. Check the duties and responsibilities of door supervisor job advertisements to find jobs that best suit your skills and experience.
The day-to-day tasks of a door supervisor include;
- manage crowds and queues
- make sure people keep to the dress code
- check tickets
- patrol inside and outside the venue
- watch people’s behaviour and deal with conflict
- restrain and escort people out of the venue, if necessary
- deal with emergencies
- co-operate with police, first aiders and management