Daniela Davis
Customer Service Representative

123 YOUR STREET

YOUR CITY, ST 12345

(123) 456-7890

NO_REPLY@EXAMPLE.COM

Skills

Customer Service Representative with over 6 years of experience. Motivated to maintain customer satisfaction and contribute to company success with proven ability to establish rapport and exceed quotas.

Experience

MONTH 20XX – PRESENT

Vandicamp Ltd, London – Customer Service Representative

• Recognized as #1 customer service representative in 2016 which was based on customer satisfaction and speed of resolution
• Successfully diffuse volatile customer situations
• Viewed as exceptional team player
• Handle customer inquiries, complains and payment extensions and managed a high-volume workload within a deadline-driven environment
• Able to research and manage highly complicated accounts to provide comprehensive service to customers and assist upper management

MONTH 20XX – MONTH 20XX

Property Solutions Inc, London – Customer Service Representative

• Resolved an average of 300 inquiries in any given week and consistently met performance benchmarks in all areas
• Achieved personal sales targets in line with the KPI objections
• Upgrade service and offer additional service packages or options
• Promptly responded to general inquiries from members, staff and clients via telephone, mail, email and fax
• Maintained friendly and positive attitude at all times, even with unhappy and unruly customers

Education

June  2010 – March 2013

Kingston University, Kingston – Bachelor’s Degree in Fashion and Business