123 YOUR STREET
YOUR CITY, ST 12345
(123) 456-7890
NO_REPLY@EXAMPLE.COM
Demi Scott
SKILLS
Flexible
Customer focused
Able to remain efficient and calm in pressurised environments
Excellent communication skills
Able to use own initiative when appropriate
EXPERIENCE
Company Name, London — Customer Service Assistant
MONTH 20XX – PRESENT
- Recognized as #1 customer service representative in 2016 which was based on customer satisfaction and speed of resolution
- Successfully diffuse volatile customer situations
- Viewed as exceptional team player
- Handle customer inquiries, complains and payment extensions and managed a high-volume workload within a deadline-driven environment
- Able to research and manage highly complicated accounts to provide comprehensive service to customers and assist upper management
Company Name, London — Customer Service Assistant
MONTH 20XX – MONTH 20XX
- Resolved an average of 300 inquiries in any given week and consistently met performance benchmarks in all areas
- Achieved personal sales targets in line with the KPI objections
- Upgrade service and offer additional service packages or options
- Promptly responded to general inquiries from members, staff and clients via telephone, mail, email and fax
- Maintained friendly and positive attitude at all times, even with unhappy and unruly customers
EDUCATION
Customer Services, Level 2
Glasgow College
MONTH 20XX – MONTH 20XX, GLASGOW