Customer Service Assistant CV Template

Customer Service Assistant CV Template

123 YOUR STREET

YOUR CITY, ST 12345

(123) 456-7890

[email protected]

Demi Scott

A long, thin rectangle to divide sections of the document

SKILLS

Flexible

Customer focused

Able to remain efficient and calm in pressurised environments

Excellent communication skills

Able to use own initiative when appropriate

EXPERIENCE

Company Name, London — Customer Service Assistant

MONTH 20XX – PRESENT

  • Recognized as #1 customer service representative in 2016 which was based on customer satisfaction and speed of resolution
  • Successfully diffuse volatile customer situations
  • Viewed as exceptional team player
  • Handle customer inquiries, complains and payment extensions and managed a high-volume workload within a deadline-driven environment
  • Able to research and manage highly complicated accounts to provide comprehensive service to customers and assist upper management

Company Name, London — Customer Service Assistant

MONTH 20XX – MONTH 20XX

  • Resolved an average of 300 inquiries in any given week and consistently met performance benchmarks in all areas
  • Achieved personal sales targets in line with the KPI objections
  • Upgrade service and offer additional service packages or options
  • Promptly responded to general inquiries from members, staff and clients via telephone, mail, email and fax
  • Maintained friendly and positive attitude at all times, even with unhappy and unruly customers

EDUCATION

Customer Services, Level 2
Glasgow College

MONTH 20XX – MONTH 20XX, GLASGOW