George Harold
Concierge
123 YOUR STREET
YOUR CITY, ST 12345
(123) 456-7890
NO_REPLY@EXAMPLE.COM
Skills
- Sophisticated verbal & written communication skills
- Strong interpersonal and problem solving abilities
- Highly responsible and reliable
- Ability to work well under pressure in a fast paced environment
- Polite and confident with a great deal of patience
Experience
MONTH 20XX – PRESENT
Company Name, Location – Job Title
- Greet clients when they enter the building and guide them to their designated areas
- Ensured that all the clients have a seamless experience on their visit
- Process important queries and manage customer expectations in a polite and friendly manner
- Ensure that guest spaces and lobby are clean and tidy at all times
- Arrange events, excursions, transportation etc. upon request from hotel residents
- Provide support to management as required, in cases of emergency
MONTH 20XX – MONTH 20XX
Company Name, Location – Job Title
- Overseeing the safe-keeping of the building’s keys to allow access for maintenance and repairs when necessary
- Building a network of local contacts to ensure high-quality recommendations
- Liaising with housekeeping, cleaning and groundskeeping staff to ensure that safety and cleanliness standards are maintained
- Anticipate guests needs in order to accommodate them and provide an exceptional guest experience